At Ottervolt, we strive to provide you with high-quality products and an exceptional shopping experience. However, if you encounter any issues with your purchase, we’re here to help
Video Requirement for Returns
- For any product to be eligible for a return, you must record a 360-degree unboxing video at the time of opening the package.
- The video must clearly show the sealed package being opened, the condition of the product, and any defects or issues.
Size or Fit Issues
- If you happen to order the wrong size or the size does not fit, you can still request a return or exchange by paying a nominal courier fee. This ensures that we can continue offering affordable prices to all our customers.
Return Eligibility
- Returns will only be accepted if the product received is damaged, defective, or does not match the order.
- The unboxing video must be shared with us within 24 hours of delivery.
How to Submit Your Return Request
- Send the unboxing video and order details directly to us on WhatsApp for faster processing.
Processing Time
- Once we receive your video, your return will be approved within 24 hours.
- Refunds or exchanges will be initiated immediately upon approval.
We value your trust and appreciate your cooperation in following this process. Our goal is to ensure fairness and transparency for all our customers.
For any questions, feel free to reach out to us—we’re here to assist you!
