FAQs
1. What is Ottervolt?
Ottervolt is your go-to destination for high-quality, trendy women’s wear. We believe in delivering exceptional designs that blend comfort and style at affordable prices.
2. How can I place an order?
To place an order, click on the “Order via WhatsApp” button on our website. You will be redirected to WhatsApp, where you can share your preferred size and color. Once done, your product will be ordered.
3. What are the payment options available?
You can pay on WhatsApp through UPI, QR code, bank transfer, or Cash on Delivery (COD) if available for that product.
4. Can I return a product?
Yes! You can return a product if it meets our return criteria. Make sure to record a 360-degree unboxing video while opening the package and share it with us within 24 hours of delivery.
5. How do I submit a return request?
Send the unboxing video and order details to our WhatsApp support team. We’ll review your request and approve the return within 24 hours if it’s eligible.
6. How long does it take to process a return?
Once your return is approved, refunds or exchanges will be initiated immediately. Refunds may take 3–5 business days to reflect in your account.
7. Do you offer international shipping?
Currently, we ship only within India. Stay tuned as we expand to international markets!
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. Use this link to check your order’s status.
9. Do you offer discounts or promotions?
Yes, we frequently run special offers and discounts. Follow us on Instagram and subscribe to our newsletter to stay updated.
10. How can I contact customer support?
You can reach out to us 24/7 via WhatsApp or email at ottervoltindia@gmail.com. We’re here to help with any queries.
Privacy Policy
At Ottervolt, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
When you visit our website or place an order, we may collect:
- Personal Information: Name, email address, phone number, delivery address, and payment details.
- Non-Personal Information: Browser type, device information, and browsing behavior for analytical purposes.
2. How We Use Your Information
We use the information you provide to:
- Process your orders and deliver products.
- Respond to your queries and provide support.
- Improve our website, services, and marketing strategies.
- Send updates on offers, promotions, and new products (only if you’ve opted in).
3. How We Protect Your Information
We use advanced security measures, including SSL encryption, secure payment gateways, and restricted data access, to protect your data from unauthorized access or breaches.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for:
- Payment processing.
- Shipping and delivery services.
- Legal or regulatory requirements.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Understand user preferences.
- Deliver personalized content and ads.
You can disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate data.
- Opt out of promotional communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
